Vailtech offers a full suite of support services.

Software Maintenance includes:

  • Unlimited hotline support.
  • Free software upgrades and new releases.
  • After hour support upon request.
  • Access to web-based support tools.

Implementation Services:

  • Fit Analysis- a service to analyze the current operations of the municipality and to record specifications required for set-up during software implementation.

  • Forms Programming - a service to program the custom forms of the municipality such as the tax bill, tax certificate, cheque, invoice, etc.

  • Conversion Services - full data conversion services for legacy system data including all transaction data and history data. 

  • Interface Programming - Programming services to create electronic interfaces between Vailtech applications and third party applications.

  • Application Software Installation - on-site installation of Vailtech applications, as well as verification of "test" and "production" database instances.

  • Training - full application training including a customized training plan.

  • Acceptance Testing - assistance in verifying data conversion and results.

  • Parallel Assistance - on-site assistance during a parallel run between the new Vailtech application and the site's legacy system.

  • "Go Live"/ Production Assistance - On-site assistance during the initial period of using the Vailtech application in a production capacity.
Offices In Ontario
Since 1992
Large Customer Base
Hot Line Support
Free Upgrades
Task Management
Data Conversion
On-site Training
Custom Reports
User Forums
Database Driven
Built for Ontario
Uses Industry Stds.

Vailtech Inc. 58 Antares Drive, Ottawa, Ontario, K2E 7W6 (1-866-224-5111)

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